Return Timeframe
Customers have 7 calendar days from receipt of their order to initiate a return process.
Important: The sale items cannot be returned or exchanged.
Return Policy
For an item to qualify for return, it must:
- Remain in its original, unused condition
- Include all original tags attached
- Be packaged in its original packaging
- Be accompanied by the original receipt or purchase verification
Return Process
- To begin a return, please email our customer service team at brandhibrand12@gmail.com
- After your return request is reviewed and approved, you will receive:
- A prepaid return shipping label
- Detailed instructions for packaging and shipping your item
Please note: We cannot accept packages returned without prior authorization. Any unauthorized returns will be declined.
Product Issues
We encourage customers to inspect all purchases immediately upon delivery. If you discover any damage or discrepancies between the received item and its description, or if you received an incorrect product, please contact our customer service team immediately so we can address and resolve the situation promptly.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Items purchased during sales events
- Gift cards
Exchange Procedure
For the most efficient service, we recommend:
- Returning your current item following our standard return procedure
- Once your return is processed, placing a new order for your desired replacement item
Refund Processing
After we receive and inspect your returned item:
- You will receive notification regarding the status of your refund request
- Approved refunds will be issued to your original payment method
- Please be aware that your bank institutions typically require additional processing time to complete refund transactions
For any questions regarding our return process, please contact
brandhibrand12@gmail.com.
